Data retention and security
Clarus securely stores your data using automated backups, daily snapshots, and regular recovery testing. This page explains how each layer of protection works.Automated backups
The master database uses automated backups that allow recovery to within 5 minutes. These backups are retained for 14 days.Full snapshots
Full copies of the database are created every 24 hours and saved in two separate locations. These snapshots are also retained for 14 days.Quarterly recovery checks
As part of ISO 27001 certification, database backups are tested every three months. This ensures backups are always valid and can be used for recovery.Alert system for backup failures
Immediate alerts are triggered if the database backup process encounters any issues, allowing the team to quickly address and resolve problems.Customer data retention
Customer data is retained for 6 years after the customer relationship ends. After this period, all data is anonymised.Clarus holds information in accordance with ISO 27001 information security standard practices.
FAQ
FAQ
How long are automated backups kept?Automated backups are retained for 14 days, providing point-in-time recovery within 5 minutes.Are full snapshots different from automated backups?Yes. Full snapshots are generated daily and uploaded to two separate storage locations, also retained for 14 days.What is ISO 27001 and how does it relate to data recovery?ISO 27001 is an information security standard. As part of this certification, Clarus performs quarterly full recoveries of database snapshots to ensure backup validity.What happens if a database backup fails?An alert system notifies the team immediately, allowing for prompt resolution.