Subprocessors overview
Clarus WMS uses a number of trusted third-party companies (subprocessors) to deliver its service. These handle functions ranging from cloud hosting and email delivery to monitoring, support, and optional features such as cloud printing and carrier despatch.How we categorise subprocessors
Application subprocessors
Essential to the core platform. These process personal data belonging to users of the platform.Operational subprocessors
Used to run, monitor, and support the platform — observability, feature management, in-app support, and product analytics. Some process limited personal data (such as a user’s name and email) so we can operate the service and help you.Optional feature subprocessors
Support optional features you choose to enable, such as cloud printing, carrier despatch, or the AI assistant’s chat channels. Depending on the feature, these may process personal data (for example, delivery addresses on shipping labels).Optional features can be enabled or disabled based on your needs.
Application subprocessors
Operational subprocessors
Optional feature subprocessors
Customer-connected systems
Some things you connect to Clarus are operated by you, under your own agreements — they act as your own processors, not as Clarus subprocessors:- Your own AI assistant — when you connect Claude or ChatGPT to Clarus using MCP, that assistant is provided to you by Anthropic or OpenAI under your own terms. (Clarus’s own built-in AI assistant runs Anthropic’s Claude models via Amazon Bedrock, covered by the AWS entry above.)
- Your own e-commerce or ERP systems — integrations such as Shopify, Brightpearl, and WooCommerce connect to accounts you own and control. (The Versori integration platform that brokers some of these connections is a subprocessor, listed above.)
Data processing locations
Clarus WMS’s own platform — application hosting, file and document storage, the database, backups, and AI processing — runs in the United Kingdom (AWS London region). Individual subprocessors may process data in other regions, as shown in the tables above; refer to each provider’s own documentation for full detail.FAQ
FAQ
What is a subprocessor?A subprocessor is a third-party company that processes data on behalf of Clarus WMS — for example cloud hosting, email delivery, monitoring, or customer support.Do all subprocessors process personally identifiable data?No. The application and operational subprocessors may process personal data (such as your name and email). Optional feature subprocessors only process data relevant to the feature you enable — some involve personal data (such as delivery addresses), others do not.Can we choose which subprocessors are used?Optional feature subprocessors can be enabled or disabled based on your needs. Application and operational subprocessors are required for the service to function.Where is our data stored?Clarus WMS’s own platform and data are hosted in the United Kingdom (AWS London region). Some subprocessors process data in the EU, the US, or globally — see the processing location for each in the tables above.How is our data protected?Clarus WMS works only with trusted subprocessors that comply with applicable data-privacy regulations to protect the security and confidentiality of your data.