> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.claruswms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# When an import doesn't appear

> Diagnose and resolve failing or unuploaded imports with this step-by-step troubleshooting guide.

This guide helps you resolve issues where your imports are not working correctly or are not appearing in the system.

## Diagnostic steps

<Steps>
  <Step title="Check import status">
    Navigate to the import section and look for any error messages or warnings related to your import.
  </Step>

  <Step title="Review the import file">
    Examine your import file carefully. Ensure the file format is correct (e.g. CSV, XML) and that all data fields are correctly mapped. Look for any missing or incorrect data entries.
  </Step>

  <Step title="Verify permissions">
    Confirm that your user account has the necessary permissions to perform imports. Contact your system administrator if you are unsure.
  </Step>

  <Step title="Check for connectivity issues">
    Ensure you have a stable internet connection and that there are no network issues preventing the import from being uploaded.
  </Step>

  <Step title="Consult the documentation">
    Refer to the import documentation for detailed information on import requirements, common error codes, and troubleshooting tips.
  </Step>

  <Step title="Contact support">
    If you have followed all the above steps and are still experiencing issues, contact support with details of the problem, any error messages, and the steps you have already taken.
  </Step>
</Steps>

<Info>
  Ensure all required fields are populated correctly in your import file before uploading.
</Info>

<Warning>
  An unstable internet connection can cause imports to fail or be incomplete.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why are my imports failing?">
    Imports can fail for various reasons, including incorrect file formatting, invalid data, missing required fields, permission issues, or connectivity problems. Follow the steps above to identify the specific cause.
  </Accordion>

  <Accordion title="What should I do if my import file is too large?">
    Try breaking the import into smaller files or compressing the file if possible. Consult the documentation for file size limits.
  </Accordion>

  <Accordion title="How can I prevent import errors in the future?">
    Always validate your data before importing, ensure the file format is correct, and perform small test imports to identify potential issues early.
  </Accordion>
</AccordionGroup>