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This article explains how to investigate why a charge has not been applied, covering the key areas to check so you can quickly pinpoint and resolve any missing charges.

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Diagnostic steps

1

Check the charge card setup

Ensure the charge card has been set up correctly, including verifying the auto charges setting. If auto charge is not toggled on, confirm with the client that charges are being added manually.
2

Verify storage unit type

Most clients charge via storage_unit or storage_unit_to (pallet charges). When checking the storage unit type, make sure the charge is set to the correct unit type.
3

Review charge lines

Both receipt and pick charges will show the charge lines underneath the picklist or receipt summary. If a charge has not applied, it is usually due to:
  • Created at date mismatch
  • Storage unit type mismatch
If auto charge is not toggled on, confirm with the client that charges are being added manually to avoid missing revenue.
Most clients use “storage_unit” or “storage_unit_to” for pallet charges. Only rare cases use “product weight” for charges.

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Frequently asked questions

The most common reasons are issues with the “Created at date” or the “Storage unit type.”
Charge lines for both receipt and pick charges are displayed underneath the picklist or receipt summary.