> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.claruswms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Charge Applied

> Diagnose and resolve missing charges on receipts and picks with this step-by-step troubleshooting guide.

This article explains how to investigate why a charge has not been applied, covering the key areas to check so you can quickly pinpoint and resolve any missing charges.

## Diagnostic steps

<Steps>
  <Step title="Check the charge card setup">
    Ensure the charge card has been set up correctly, including verifying the **auto charges** setting. If auto charge is not toggled on, confirm with the client that charges are being added manually.
  </Step>

  <Step title="Verify storage unit type">
    Most clients charge via **storage\_unit** or **storage\_unit\_to** (pallet charges). When checking the storage unit type, make sure the charge is set to the correct unit type.
  </Step>

  <Step title="Review charge lines">
    Both receipt and pick charges will show the charge lines underneath the picklist or receipt summary. If a charge has not applied, it is usually due to:

    * **Created at date** mismatch
    * **Storage unit type** mismatch
  </Step>
</Steps>

<Warning>
  If auto charge is not toggled on, confirm with the client that charges are being added manually to avoid missing revenue.
</Warning>

<Info>
  Most clients use "storage\_unit" or "storage\_unit\_to" for pallet charges. Only rare cases use "product weight" for charges.
</Info>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What are the common reasons for charges not applying?">
    The most common reasons are issues with the "Created at date" or the "Storage unit type."
  </Accordion>

  <Accordion title="Where can I see the charge lines?">
    Charge lines for both receipt and pick charges are displayed underneath the picklist or receipt summary.
  </Accordion>
</AccordionGroup>