> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.claruswms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Entire Pallet Allocating Instead of a Specified Quantity?

> Diagnose and resolve full pallet allocation instead of specified quantities with this troubleshooting guide.

If your pick lists are allocating entire pallets instead of the specific quantities you requested, it is usually due to a single account setting.

## How to fix it

<Steps>
  <Step title="Go to Accounts">
    Navigate to the **Accounts** screen.
  </Step>

  <Step title="Select the account">
    Choose the specific account connected to the order you are dealing with.
  </Step>

  <Step title="Find the Flags section">
    Scroll down until you find the **Flags** section.
  </Step>

  <Step title="Check the 'Round Up' option">
    Look for the option called **Round Up to Full Storage Units on Pick**. If this flag is turned on, the system will always allocate a full pallet or storage unit during the picking process, regardless of the exact quantity on the order. Turn it off to allocate only the exact quantity needed.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why does the system allocate full pallets even when I only requested a small quantity?">
    This happens if the **Round Up to Full Storage Units on Pick** flag is turned on in your account settings. The system will always allocate a full pallet or storage unit during picking.
  </Accordion>

  <Accordion title="How can I make the system allocate only the exact quantity I need?">
    Turn off the **Round Up to Full Storage Units on Pick** flag. Once disabled, picks will be based strictly on the order quantity.
  </Accordion>
</AccordionGroup>