> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.claruswms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales Orders Not Allocating to a Pick

> Diagnose and resolve sales orders that won't allocate to a pick with this step-by-step troubleshooting guide.

If you are struggling to allocate stock to a pick for a sales order, use this checklist to identify and resolve common issues.

## Allocation troubleshooting checklist

<Steps>
  <Step title="Check stock levels">
    Ensure you have enough **physical stock** available for the sales order. Verify stock quantities in both the **Stock List** and **Stock Balance** screens.
  </Step>

  <Step title="Check warehouse and account">
    Make sure the stock is located in the **same warehouse** and **account** as the goods out sales order. Mismatches here will prevent allocation.
  </Step>

  <Step title="Check stock availability">
    Confirm that the stock is marked as **available** for picking. Stock on hold, reserved, or otherwise unavailable cannot be allocated to the order.
  </Step>

  <Step title="Check location settings">
    Ensure the location where the stock is stored has the **Allow Picking** and **Active** flags set correctly. If these settings are incorrect, the stock may not be picked.
  </Step>

  <Step title="Check for other assigned tasks">
    Verify that the same stock is not already assigned to other tasks. Conflicting tasks can prevent stock from being allocated to your current pick.
  </Step>

  <Step title="Check filtering by sell-by date or batch">
    If your goods out lines are filtered by **Sell By Date** or **Batch**, make sure the stock exactly matches those criteria.
  </Step>

  <Step title="Check maximum life setting">
    Ensure the **Maximum Life** setting on the product is appropriate and not restricting the allocation of stock.
  </Step>

  <Step title="Change pick processing rules">
    Try modifying the **Pick Processing Rules** on the associated account to see if this resolves the issue.
  </Step>

  <Step title="Check non-pickable quantities">
    Look at the **Stock Balance** to check if any quantities are in a **non-pickable** status. These quantities will not be allocated to a pick.
  </Step>
</Steps>

<Warning>
  If you have gone through the entire checklist and the issue remains, contact support for further assistance.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why isn't my stock being allocated to the pick?">
    This could be due to insufficient stock, mismatches in warehouse or account, or stock availability issues. Check all the items in the checklist above.
  </Accordion>

  <Accordion title="How do I check if stock is non-pickable?">
    Go to the **Stock Balance** screen and check if any stock quantities are marked as **non-pickable**.
  </Accordion>

  <Accordion title="Can other tasks prevent stock allocation?">
    Yes, if the stock is already assigned to another task, it will not be available for the current pick.
  </Accordion>

  <Accordion title="What if my stock matches the Sell By Date but still won't allocate?">
    Ensure that the **Sell By Date** filters are set correctly and that there is no mismatch with the stock batch or expiration settings.
  </Accordion>
</AccordionGroup>