> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.claruswms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a Product Booked into the Wrong Account

> Diagnose and resolve a product booked into the wrong account with this step-by-step troubleshooting guide.

If a product has been incorrectly booked into an account, you have two options to correct it: revert the receipt status or use an account transfer.

## Option 1: Revert the receipt status

<Steps>
  <Step title="Unconfirm lines">
    Go to the **Putaway** and **Receive** tabs and unconfirm each line. This changes the status from "Completed" to "Received."
  </Step>

  <Step title="Click the Revert button">
    At the top of the screen, click the **Revert** button. The receipt status will change back to "Pending."
  </Step>

  <Step title="Make your amendments">
    You can now change the following details: **Account**, **Warehouse**, **Goods-in (GI) type**, **Supplier**, **Carrier**, **Goods-in bay**, and **Product lines**.
  </Step>
</Steps>

<Warning>
  Any changes made will require you to manually adjust the charges for the correct account.
</Warning>

## Option 2: Use an account transfer

If the items have been in stock for some time, use the **Account Transfer** option from the stock screen.

<Warning>
  This method does not automatically update charges. You will need to manually create and delete charges.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What happens if I don't unconfirm the lines?">
    You will not be able to revert the receipt status back to "Pending" and make the necessary changes.
  </Accordion>

  <Accordion title="Can I change details after the product is received?">
    Yes, you can do this by reverting the receipt status or performing an account transfer.
  </Accordion>

  <Accordion title="Will the charges update automatically?">
    No, you must manually adjust the charges when making amendments or performing an account transfer.
  </Accordion>

  <Accordion title="Can I change the product lines as well?">
    Yes, you can also amend the product lines during this process.
  </Accordion>
</AccordionGroup>