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Setting up MFA takes about two minutes. After you click Set up MFA on the sign-in prompt, Clarus WMS shows the Set Up Authenticator screen. You scan its QR code with an authenticator app on your phone, then enter a verification code to confirm.
Gradual rollout: Multi-factor authentication is being rolled out gradually, organisation by organisation. You may not see it on your account yet — that’s expected. Once it’s available, you’ll be prompted on your next sign-in.

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Before you start

You’ll need:
  • Your phone or tablet, unlocked and within reach
  • An authenticator app installed on that device
Popular authenticator apps:
  • 1Password — if your team already uses it as a password manager, it works as an authenticator too
  • Authy — free, supports backups across devices
  • Google Authenticator — free, simple
  • Microsoft Authenticator — free, supports backups via your Microsoft account
Any TOTP-compatible authenticator app will work. Pick the one your organisation already uses if there’s a preference.

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How to start setup

Most people reach setup via the sign-in prompt — once MFA is available on your account, you’ll see it the next time you log in. Click Set up MFA to be taken to the Set Up Authenticator screen. If you previously chose Remind me later or I don’t want MFA, you can also start setup from Enable MFA in Security Settings. Both routes lead to the same screen.

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Set up MFA

1

Open the Set Up Authenticator screen

Click Set up MFA on the sign-in prompt. The Set Up Authenticator screen appears with a QR code and a manual setup code.
The Set Up Authenticator screen showing a QR code, a manual setup code beneath it, and a Verification Code field with a Verify Code button.
2

Open your authenticator app

On your phone, open your authenticator app and choose to add a new account (the exact wording depends on the app — look for a + button or Add Account).
3

Scan the QR code

Use the app’s scanner to point your phone’s camera at the QR code on screen. The app will add a new entry for Clarus WMS and start generating six-digit codes that refresh every 30 seconds.
If your phone can’t scan the QR code, use the manual setup code shown beneath it. In your authenticator app, choose to add an account by entering a setup key (the wording varies by app), then paste in the code from the Clarus WMS screen.
4

Enter the verification code

Back in Clarus WMS, type the six-digit code currently shown in your authenticator app into the Verification Code field, then click Verify Code.
5

You're done

MFA is now active on your account. From your next sign-in onward, you’ll be asked for a code from your authenticator app after entering your password.
Codes refresh every 30 seconds. If a code is rejected, wait for the next one and try again — you may have entered it just as it expired.

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Next time you sign in

After your password, you’ll see the Two-Factor Authentication screen. Open your authenticator app, find the Clarus WMS entry, and type the current six-digit code into the Verification Code field, then click Verify Code. The code is valid for about 30 seconds before it refreshes.
The Two-Factor Authentication sign-in screen with a Verification Code field and a Verify Code button.
No. MFA is tied to your account, not your device. You’ll be asked for a code from your authenticator app whenever you sign in, regardless of which browser or device you’re using.
No. Clarus WMS supports a single authenticator entry per user. If you want to switch to a different app or a new phone, disable MFA from your Security Settings and set it up again on the new device — see Disable MFA in Security Settings and then Enable MFA in Security Settings.
See MFA Issues for recovery options.