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This guide helps you resolve issues where your imports are not working correctly or are not appearing in the system.

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Diagnostic steps

1

Check import status

Navigate to the import section and look for any error messages or warnings related to your import.
2

Review the import file

Examine your import file carefully. Ensure the file format is correct (e.g. CSV, XML) and that all data fields are correctly mapped. Look for any missing or incorrect data entries.
3

Verify permissions

Confirm that your user account has the necessary permissions to perform imports. Contact your system administrator if you are unsure.
4

Check for connectivity issues

Ensure you have a stable internet connection and that there are no network issues preventing the import from being uploaded.
5

Consult the documentation

Refer to the import documentation for detailed information on import requirements, common error codes, and troubleshooting tips.
6

Contact support

If you have followed all the above steps and are still experiencing issues, contact support with details of the problem, any error messages, and the steps you have already taken.
Ensure all required fields are populated correctly in your import file before uploading.
An unstable internet connection can cause imports to fail or be incomplete.

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Frequently asked questions

Imports can fail for various reasons, including incorrect file formatting, invalid data, missing required fields, permission issues, or connectivity problems. Follow the steps above to identify the specific cause.
Try breaking the import into smaller files or compressing the file if possible. Consult the documentation for file size limits.
Always validate your data before importing, ensure the file format is correct, and perform small test imports to identify potential issues early.