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If you’re having trouble getting into Clarus WMS, or you’re being logged out unexpectedly, work through the steps below.

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Can’t sign in

1

Confirm the correct web address

Make sure you are using the correct URL to access Clarus WMS. Using an incorrect address will prevent you from logging in.
2

Verify your login details

Double-check that you are entering the correct username and password. Pay close attention to typos.
3

Check firewall settings

Your firewall might be blocking access to the system. Make sure your Clarus WMS login URL and the Clarus API are permitted in your firewall settings. The API to allow is:
  • https://clarus-api.com
4

Contact support

If none of the above steps resolve your issue, contact the Clarus WMS support team for further help.
If you are unsure how to check or adjust firewall settings, contact your IT team for assistance.

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Being logged out unexpectedly

If you’re logged out when you open new tabs, try these two steps:
1

Log out of all existing tabs

Close all open tabs, log out of any active sessions, then log back in and check whether the issue persists when opening new tabs.
2

Clear cookies and cache

If logging out didn’t work, open your browser settings and clear cookies and cache specifically for the Clarus website. Log out completely, then open a new tab and log back in.
If you’re still being logged out after both steps, contact support and the team will investigate further.
Contact your administrator or refer to official documentation for the correct URL.
It means allowing specific web addresses or services to bypass your firewall’s restrictions. Only whitelist trusted services.
Your account may have multi-factor authentication (MFA) enabled. After entering your password, you’ll be asked for a short code from your authenticator app. See Multi-Factor Authentication (MFA) for an overview, or Trouble with multi-factor authentication if a code isn’t working.