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This guide helps you fix common problems with Cloud Print, offering clear solutions for printing errors and managing local file storage.

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Resolve “Worker Exited with Return Code -15” error

If you experience occasional printing problems and see “return code -15” in the Logs tab of Cloud Print:
1

Update Cloud Print

Download and install the most recent version of Cloud Print. Refer to the upgrading guide for detailed instructions.
2

Disable parallel printing

If updating does not fix the problem, open the Cloud Print application, go to the Printers tab, and uncheck the Parallel printing option.
Disabling parallel printing should resolve the “return code -15” error.

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Prevent local print files causing storage problems

Cloud Print saves printed files on your computer by default, which can use up storage space over time. If you do not need to keep these files, you can turn off this feature.
1

Open settings

Open the Cloud Print application and go to the Settings tab.
2

Disable file retention

Uncheck the option Retain printjob contents after printing.
Disabling file retention means you will no longer be able to access previously printed files locally.

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Frequently asked questions

Return code -15 usually indicates a problem with parallel printing. Disable parallel printing to resolve the issue.
Turn off this feature in the Settings tab by unchecking Retain printjob contents after printing.
Yes, it is recommended to keep Cloud Print updated to avoid bugs and ensure smooth performance.