How to fix it
1
Raise a support ticket
Contact the support team (email, phone, or live chat) and explain your label printing issue.
2
Wait for template confirmation
The support team will find the correct template for your account and activate it. This may take up to 24 hours.
3
Assign the new template
Once the new template is active, assign it to the affected account(s) within your system.
It can take up to 24 hours for the new template to become active.
Frequently asked questions
What causes the label to print across multiple pages?
What causes the label to print across multiple pages?
This usually happens when the wrong template is assigned to the account.
Can I fix the template issue myself?
Can I fix the template issue myself?
No, you will need to contact support to ensure the correct template is identified and activated.
What should I do if the issue persists after updating the template?
What should I do if the issue persists after updating the template?
Contact support again to investigate further if the problem continues after the template has been updated.