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Delivery Addresses

Keep all delivery addresses in one central place so you can select them for sales orders without re-entering details every time.

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Adding a Delivery Address

1

Open the Delivery Addresses section

In the left-hand menu, click Delivery Addresses. A list of saved addresses will appear.
2

Add a new address

Click +New. A new screen will open for address entry.
3

Fill in the address details

Enter all the necessary information such as street, city, and postcode.
4

Activate or inactivate the address

Click the Active button to toggle the status. Click Save to confirm.
5

Complete additional sections

After saving, fill in the External System References and Address sections if needed. Click Save again.

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Setting an Expected Dispatch Time

Each delivery address can hold a single expected dispatch time — the time of day that loads for that destination are normally expected to leave. Because it lives on the address, you maintain it once per customer and delivery address combination rather than entering it on every order.
1

Open the delivery address

In the left-hand menu, click Delivery Addresses and select the address you want to set a time against.
2

Enter the expected dispatch time

Set the Expected Dispatch Time as a time of day, for example 13:00. Click Save.

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How the address time is applied to an order

The time on the address is a default, not a fixed rule. An individual sales order can still carry its own dispatch time, and when it does, the order wins. When an order is created, Clarus works out the expected dispatch as follows: So the address saves you keying a time onto every order for that destination, while leaving you free to override it on any single order that needs a different one.
If combining the order’s date with the address time produces a moment that has already passed today, Clarus moves it to the same time the following day rather than setting a dispatch time in the past.
The address must be linked to a customer before a time can be saved. If it is not, Clarus rejects the change with “A customer must be selected before setting an expected dispatch time.” Assign the address to an account first, as described below.
Of the two address types, only a delivery address can hold an expected dispatch time — setting one on a collection address is rejected, because a collection address describes where goods are picked up rather than where a load is going. This is a restriction on collection addresses, not on where a dispatch time can come from: a sales order can carry its own time regardless.
You can also:
  • Sort and filter by expected dispatch time on the delivery addresses grid. It behaves like the other date and time fields, so you can match an exact time or search a range. See Customising data grids.
  • Load times in bulk through the address import, using an expected_dispatch_time column. See Address import.
  • Set it over the API, as an attribute on the delivery address.
If your dispatch windows are driven by the account rather than the destination, set them with dispatch strategies instead. Expected dispatch time is the right tool when the timing depends on where the load is going.

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Assigning a Delivery Address to an Account

1

Select an account

Go to Accounts and select the account you want to assign a delivery address to.
2

Find the Delivery Addresses section

Scroll down to the Delivery Addresses section on the account details page.
3

Assign the address

Click the dropdown box, select the correct address, and click Assign Delivery Address.
To remove an address from an account, click the Unassign button next to that address.
Deactivated addresses will not appear in the dropdown when choosing a delivery address for sales orders. The External System References section is for linking addresses to external systems and can be left blank if not needed.