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Cancelling Pick Tasks and Stock Status

When you cancel pick tasks, the allocated stock lines become available again and retain all their original information. However, the sales order will not automatically update to “Completed” unless you also cancel the lines from the order itself.
1

Cancel associated tasks

Go to either the pick list screen or the tasks screen. Cancelling tasks here will automatically change the status of the stock lines back to “Available” while keeping all their original information.
2

Update the sales order

After cancelling the tasks, the stock lines will still be on the sales order. To change the sales order status to “Completed”, you must also cancel the lines from the order. Otherwise, the order will remain in a “Part” status.
Simply cancelling pick tasks does not complete the sales order. You must cancel the lines from the order to change its status to “Completed”.
Always check the sales order status after cancelling pick tasks to ensure it reflects your desired outcome.